July 1, Day 26

For the entire morning today we spent it taking "mock phone calls". We all sat in the same room with our headsets and phones & different supervisors were going to randomly call us and pretend they were a customer. Our instructor was also in the room incase we needed any help. I took 6 calls which was nice & I had a different supervisor call each time so every scenario was different. I didn't do as well as I would like because I am not fully comfortable with all of the programs and the call flow yet but this was extremely helpful. I like the idea of these practice phone calls because we don't know which supervisor was calling so it seemed like a real phone call from a customer! After we did these mock phone calls we spent the rest of the day practicing getting used to the programs and our call flows.