July 18, Day 39

Today I took phone calls for the morning portion of the day but in the afternoon we went in the training room. We were trained on how to use the MA registry, take a backup call from a different state such as CA, NY, FL etc. We were also trained on a new program called the EPICS program where a customer can send photos in and we can email the appraisal back to them. I thought this was a pretty neat idea because it is very convenient if you have a smart phone or camera. I was happy to finally have access to the MA registry because it is very helpful if you have missing information on a vehicle.