July 10, Day 33

Today was a little crazy. I had my first customer who wasn't very happy. He wasn't happy because we could not cover the damages because he did not have the proper coverage on his policy. It is difficult having a call like this because we do not sell the coverage's it is something your agent does for you. I was able to calm the customer down and explain to him he would have to speak with his agent. At first,  I didn't know how to handle the call so I asked my lead for help and she walked me through it. The rest of the day went smoothly.