June 26, Day 23

Today was our first day training on the phones! We didn't actually get on the phones but we learned the basic of how to use them. We learned the 5 step process to taking a call, from setting the tone to reviewing everything & wrapping up the call. We were also taught the flow of the call and what to ask when your taking a claim. It's different when your on the phone with someone because you are able to gain a lot more information from them versus taking a claim from a paper source.