July 2, Day 27

Today was my first day on the phones. Our peer trainers sat with us for the day incase we were faced with anything we weren't sure how to do. My peer trainer took the first 2 calls which was nice because I was able to listen in and see his call flow. Then, I was by myself for the rest of the day while he sat behind me incase I needed help. I was a little rocky but towards the end of the day it got a little bit easier.