July 3, Day 28

The first day on the phones completely by myself was a little nerve wracking but I felt more comfortable knowing my supervisors were all around if I needed help. I am still not as comfortable as i'd like to be because I don't always know the right answer. It is great knowing that I have a lot of help around me incase i'm stuck on something. We have our supervisors, the help desk that we can call or message & we have a website that has many helpful tips and tools on different scenarios we might face when taking a call.