July 14, Day 35

We are still on high priority so again I took a lot of claims today. It is interesting because you never know who is on the other end of the line so it is always something different which keeps it exciting. I also received from 'QC's' today, which are a performance evaluation/way of giving us some feedback on how we are doing. A supervisor will listen in to the call without us knowing and send us the feedback after on what we could improve on or what we did well.