May 30th, Day 4

    Today, we were assigned a peer trainer who was going to sit with us for the day and help us out. We were all at our own cubicles with our own computers, out on the floor. It was nice to be out of the class-room and to get situated at our desks that we would be working at. I thought that the peer trainer was extremely helpful. The peer trainer is part of the training system. You work in the classroom for 2 days learning all the material, then your peer trainer sits with you and sees how you are doing and how quick you are catching on. My peer trainer was also helpful because he gave me different tips and suggestions that worked for him when he started training. He has been at MAPFRE for 2 years now so he knows a lot about the company. My peer trainer was like a shadow, I entered the claims and losses, and he would help me if I made a mistake. I was getting more used to the job & what I would be doing but it was hard remembering all of the specific information so it was nice to have help. The entire day was spent creating claims on the computer. I would send an email to the console asking for 'Property Damage' losses on paper. On paper meant that I was not trained on phone calls. I was just reporting claims from the insured party through paper sources. The entire day was spent entering claims and my peer trainer was there as a guide and helping me out.

May 29, Day 3

     The training that we are in right now is called "Mod A" training. It is a series of training that consists of classroom work/discussion and different worksheets for us to do to get us comfortable. Today we learned all about the Massachusetts Automobile Policy. MAPFRE has a certain way that they do things at the company which differs from what other companies do. In the Mass Auto Policy presentation, we learned about different scenarios where coverage would or would not be provided in an automobile accident. Bodily injury to others, personal injury protection, bodily injury caused by an uninsured automobile and damages to someone else's property are just a few of the different scenarios. I personally did not know a lot about insurance before starting to work here. This presentation was interesting to me because I learned a lot about what coverages you should have on your vehicle insurance policies.
      We also got introduced to the different systems we would be using. These systems would be used to create claims and set up different incidents that we would receive. For the next few weeks the training is all about getting comfortable with the systems and how to enter losses on paper. We are not going to start making claims over the phones until we have completed Mod A training and have had a lot of practice with claims on paper. After we learned a lot about the Mass Policy we did a few worksheet handouts to help us practice. The handouts were quiz-like papers that we filled out individually & then went over them together at the end. Our trainer is very helpful in answering any questions we have or helping us with information that we don't understand. The handouts are helpful because it is an easy way to learn more about claims, losses, and coverages.

May 28, Day 2

    Today, myself & the 4 other new employees who were hired for the same position all met in the training room where we would be for the next few days. The room is full of computers, each person able to have their own. We met more supervisors & also the people who were going to help train us and answer any questions we might have along the way.

    We learned a lot of the basics today, such as different terminology for the insurance company. For example, IV/OV- Other Vehicle & Insured Vehicle & Pal Med, which is a term for medical bills. We learned many different claim symbols which we would have to know once we started using the systems on the computer. Today was another day of learning the terms and we also received more paperwork to fill out. We had to fill out 401k forms, health forms, and other company related paperwork. We also learned about the Contact Center scheduling policy, the dress code and more Commerce Insurance policies. Another day of learning about the company and getting settled in.

May 27, 2014 - Orientation

        Today was my orientation day at MAPFRE Commerce Insurance. I was hired as a full-time Customer Service Rep in the Claims department. When I walked into the building for orientation the first order of business was taking our pictures for our new ID badges. After this was completed, there was a powerpoint presentation on the Security at MAPFRE. During this time we gave our paperwork and forms of ID to be copied and put in our new files. There were about 15 other people at the orientation who were just starting as well. About 4 other people were there for the same position as myself.
        We then moved to a bigger room, where we stayed for a few hours and learned all about the company. We received handouts of useful information about the company that we could keep. During this part of orientation, we introduced ourselves to one another & said what department we would be working in. We viewed a very detailed powerpoint presentation that talked all about MAPFRE and the companies mission as a whole. They also had a supervisor come in & talk to us about his journey at MAPFRE so far. It is very interesting to hear about other employees' journeys at MAPFRE because there are so many opportunities working for the company. After orientation was over we broke off & met with the supervisor of our department who gave us a tour of the building and where we would be working. We met different supervisors throughout the building & we also saw where our desks would be once we started on the floor.  Today was an introduction of MAPFRE & getting to know the company!