July 23, Day 42

Today was a good day on the phone. I'm getting a lot more comfortable and able to handle the calls without asking for a lot of help. I try to figure it out on my own. I also received my first "customer survey" back. The surveys are sent out randomly every once in a while to the customers and they answer 5 questions where they rate how the service was. This is a nice way for me to see how the customer thinks I did.