July 16, Day 37

Today we had a meeting with our supervisor and she told us about our "smart goals". At MAPFRE they really like to do reviews/performance feedback/company feedback. The "smart goals" are a list of goals that the company wants each employee to strive to meet. There are 9 core competencies that MAPFRE likes to meet. These are grouped by leading self, working with others & achieving business results. The smart goals are something our supervisor and the company want us to work towards such as selling the programs or getting our call times down. The rest of the day was spent taking phone calls.