June 27, Day 24

Today we practiced different scenarios of calls we may receive. Sometimes we may be talking with our insured, other times we may be talking with a claimant. The call flows are a little bit different because you may not ask a claimant all of the information that you ask our insured. Sometimes a claimant is calling to just report the claim with us & other times they want to come through us for the damages and repairs. We could also receive calls from a claimants insurance carrier or even someone's agent. The call flow may be a little bit different depending on who you are talking. We got a lot of practice with this today and we even did a little role playing.