June 24, Day 21

I'm getting a lot faster with entering the basic losses now. Today was one of the highest numbers of entries I have done so far. Again, it's nice to have all of this practice because we start training on the phones this week so they want us to be as comfortable with the systems as we can be!

June 23, Day 20

Today I had a lot of losses where our insured had no collision on their policy or simply no sort of coverage at all. These are handled a little bit differently because for policies with no coverage, we cannot repair the vehicle or appraise it. So, we usually put these in the computer for reporting purposes only. Today I also did an evaluation for the "Mod A" classroom experience, for when we were trained. We were asked how the experience training was and if we had any tips or ideas on how to make the training better. I like how they input our ideas for this because it could benefit new employees in the future.

June 20, Day 19

I had a lot of fun at work today. One of the reasons I enjoy working here is because of the people that I work with and all of the cool things that MAPFRE does. For the final day of the kick off to summer event we had food day & played bingo (all while we worked). The bingo  numbers were sent through email every ten minutes, but it was nice to do that because it made the day go by faster. Again, I spent the day entering losses into the computer. They are getting a lot easier for me but it is nice having help there if I need it. MAPFRE has a chat system and there is a  "Help Desk" section with a number of different supervisors on the list who are there to answer any of your questions throughout the day.

June 19, Day 18

Another day of entering basic losses. We are going to be doing this for the next week or two but that is okay with me because it really helps to have all of this practice. I'm getting more comfortable with it and with the work I did but sometimes I do need help. There are so many different helpful resources that you can go to, to help you solve your question by yourself so I usually try to do that. If not, I do ask the lead in my unit or my supervisor. For the third day of the summer event it was twin day & you could dress up with a twin if you wanted to.

June 18, Day 17

A lot of practice with cross insureds today! The way that they distribute the losses is very random so we never know what we are going to get but I did get a lot of cross insureds. Thankfully I did because I did need more practice on them. For the second day of the kick off to summer event we had a "color clash" event. Each unit in the department was given a color & there was a competition to see who could decorate their unit the best with the color they were given! We were given the color green & our unit looked awesome.

June 17, Day 16

Again, a lot of practice with entering basic losses today. It's great having all of this practice because it will prepare us for when we get on the phones. Today was the first day of a "Kick Off To Summer" event for the Contact Center. It is when we do something each day for the 4 days that lead up to the start of summer. It was fun because we were allowed to wear flip flops & we also were given ice-cream while we worked!

June 16, Day 15

We continue to work on and practice entering losses in the computer. Each day, I send an email to the console who will then send over the different types of losses we have to enter. It is very random and you never know what type you are going to get. For example it could be a basic loss from our insured, it could be a notice of subrogation from another company or it could be a cross insured.

June 13, Day 14

Today I had more practice with cross insureds. These were a little more difficult to enter in then the basic loss entries. The reason for this is that both are insured with Commerce so we have to set up both sides of the incident in the computer.

June 12, Day 13

Today we learned about different scenarios on basic loss entries that we might be faced with. For example, we enter the basic losses from faxed over papers we call 'acords'. We learned how to input these losses if someone other then our insured calls it in, or if there is already an existing loss set up in the system and how to add information.

June 11, Day 12

Today myself and the four other new employees had a meeting with our supervisor to see how we were doing and what we were having trouble with. It is nice to have these meetings because the supervisors at MAPFRE are all very eager to help you and they want you to succeed. Again, the day was spent entering basic losses.

June 10th, Day 11

Another day of entering basic loss entries. I am getting the hang of it more but I do ask for help on some things that I am not sure of the answer.

June 9th, Day 10

Today I entered many basic loss entries again. I had a lot of subro notices and some home owners. I will be by myself entering basic losses for the next month until being trained on the phones.

June 6th, Day 9

I was at my desk today by myself entering basic losses. I was able to work independently but I did ask my supervisor and our units lead for help from time to do some things I did not know how to enter.

June 5th, Day 8

Today we spent another day with our peer trainer. The same peer trainer that sat with me last week sat with me today. The purpose of the peer trainer is to get us comfortable with what we are entering so that we become very good at it. This would be the last day with the peer trainer until myself & the other new employees are trained on the phones in about a month.

June 4, Day 7

Today we learned how to enter home owner claims, claims reported by the other party involved in the accident & not our insured. We also got a lot of practice entering these so that we were comfortable with it.

June 3, Day 6

Today we went back into the training room to learn more. We learned about how to enter subro notices, letters from attorneys & situations where both vehicles involved in the accident are insured by Commerce.

June 2, Day 5

Today I was all by myself at my desk. I would be at my desk alone for the day but the 5 of us were in the same "Unit" as our supervisor as well as another supervisor who was there to help us. I spent the day at my own desk entering basic losses into the system.