May 30th, Day 4

    Today, we were assigned a peer trainer who was going to sit with us for the day and help us out. We were all at our own cubicles with our own computers, out on the floor. It was nice to be out of the class-room and to get situated at our desks that we would be working at. I thought that the peer trainer was extremely helpful. The peer trainer is part of the training system. You work in the classroom for 2 days learning all the material, then your peer trainer sits with you and sees how you are doing and how quick you are catching on. My peer trainer was also helpful because he gave me different tips and suggestions that worked for him when he started training. He has been at MAPFRE for 2 years now so he knows a lot about the company. My peer trainer was like a shadow, I entered the claims and losses, and he would help me if I made a mistake. I was getting more used to the job & what I would be doing but it was hard remembering all of the specific information so it was nice to have help. The entire day was spent creating claims on the computer. I would send an email to the console asking for 'Property Damage' losses on paper. On paper meant that I was not trained on phone calls. I was just reporting claims from the insured party through paper sources. The entire day was spent entering claims and my peer trainer was there as a guide and helping me out.