May 28, Day 2

    Today, myself & the 4 other new employees who were hired for the same position all met in the training room where we would be for the next few days. The room is full of computers, each person able to have their own. We met more supervisors & also the people who were going to help train us and answer any questions we might have along the way.

    We learned a lot of the basics today, such as different terminology for the insurance company. For example, IV/OV- Other Vehicle & Insured Vehicle & Pal Med, which is a term for medical bills. We learned many different claim symbols which we would have to know once we started using the systems on the computer. Today was another day of learning the terms and we also received more paperwork to fill out. We had to fill out 401k forms, health forms, and other company related paperwork. We also learned about the Contact Center scheduling policy, the dress code and more Commerce Insurance policies. Another day of learning about the company and getting settled in.