The training that we are in right now is called "Mod A" training. It is a series of training that consists of classroom work/discussion and different worksheets for us to do to get us comfortable. Today we learned all about the Massachusetts Automobile Policy. MAPFRE has a certain way that they do things at the company which differs from what other companies do. In the Mass Auto Policy presentation, we learned about different scenarios where coverage would or would not be provided in an automobile accident. Bodily injury to others, personal injury protection, bodily injury caused by an uninsured automobile and damages to someone else's property are just a few of the different scenarios. I personally did not know a lot about insurance before starting to work here. This presentation was interesting to me because I learned a lot about what coverages you should have on your vehicle insurance policies.
We also got introduced to the different systems we would be using. These systems would be used to create claims and set up different incidents that we would receive. For the next few weeks the training is all about getting comfortable with the systems and how to enter losses on paper. We are not going to start making claims over the phones until we have completed Mod A training and have had a lot of practice with claims on paper. After we learned a lot about the Mass Policy we did a few worksheet handouts to help us practice. The handouts were quiz-like papers that we filled out individually & then went over them together at the end. Our trainer is very helpful in answering any questions we have or helping us with information that we don't understand. The handouts are helpful because it is an easy way to learn more about claims, losses, and coverages.
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