June 17, Day 16

Again, a lot of practice with entering basic losses today. It's great having all of this practice because it will prepare us for when we get on the phones. Today was the first day of a "Kick Off To Summer" event for the Contact Center. It is when we do something each day for the 4 days that lead up to the start of summer. It was fun because we were allowed to wear flip flops & we also were given ice-cream while we worked!